Privacy Policy

PRIVACY POLICY

In the course of using this website, mobile applications or its custom extensions or availing the products and services vide the online application forms and questionnaires, Mohan Finance and its Affiliates may become privy to the personal information of its customers, including information that is of a confidential nature.
The Finance is strongly committed to protecting the privacy of its customers and has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its transmission through the world wide web and it shall not be held liable for disclosure of the confidential information when in accordance with this privacy commitment or in terms of the agreements, if any, with the customers.
The Finance company endeavours to safeguard and ensure the security of the information provided by the customers. The Finance company uses 128-bit encryption, for the transmission of the information, which is currently the permitted level of encryption in India. When the information provided by the customers is not transmitted through this encryption, the system (if configured accordingly) will display an appropriate message ensuring the best level of secrecy for the customer’s information. Customer’s data is stored securely in India as per Finance company’s policy ensuring compliance, statutory and regulatory obligations.
Prospective customers data is stored, in accordance with Finance company’s policy, for future engagement regarding Finance company’s products and services.
The customer would be required to cooperate with Finance company in order to ensure the security of the information, and it is recommended that the customers necessarily choose their passwords carefully such that no unauthorised access is made by a third party. To make the password complex and difficult for others to guess, the customers should use combination of alphabets, numbers and special characters. The customers should undertake not to disclose their password to anyone or keep any written or other record of the password such that a third party could access it.
Finance company undertakes not to disclose the information provided by the customers to any person, unless such action is necessary to:
Confirm to legal requirements or comply with legal process.
Protect and defend Finance company or its Affiliates rights, interests or property.
Enforce the terms and conditions of the products or services; or
Act to protect the interests of Finance company, its Affiliates, or its members, constituents or of other persons.
The customers shall not disclose to any other person, in any manner whatsoever, any information relating to Finance company or its Affiliates of a confidential nature obtained in the course of availing the services through the website. Failure to comply with this obligation shall be deemed a serious breach of the terms herein and shall entitle Finance company or its affiliates to terminate the services, without prejudice to any damages, to which the customer may be entitled otherwise.
Finance company will limit the collection and use of customer information only on a need-to-know basis to deliver better service to the customers.
User will need to share SMS permission to send and view messages to ensure the SIM card in the phone & registered phone number match. The send SMS permission is used for meeting the mandatorily required provision by Reserve Finance company of India (RBI) rules for security purposes by Finance company as well as Unified Payment Interface (UPI) authentication.
Finance company may use and share the information provided by the customers with its affiliates and third parties for providing services and any service-related activities such as collecting subscription fees for such services and notifying or contacting the customers regarding any problem with, or the expiration of, such services. In this regard, it may be necessary to disclose the customer information to one or more agents and contractors of Finance company and their sub-contractors, but such agents, contractors, and sub- contractors will be required to agree to use the information obtained from Finance company only for these purposes.
Our Company will ensure data protection and privacy as required in relevant legislation, regulations, and, if applicable, contractual clauses for each outsourced activity.
Our Company will ensure that data identified under following labels are protected based on the policy:
-Personally Identified Information (PII); and
-Sensitive private data or information (SPDI)
Our Company will ensure that PII/SPDI of an individual are collected only where there is relevant business / regulatory requirement and not shared with a third party without consent from information owner.
Our Company will ensure that PII/SPDI collected are classified as confidential and protected in all form as per Finance company’s IS policy.
Our Company will ensure that access to data identified as per this policy are monitored and reviewed.
Our Company will provide appropriate trainings to its employees / suppliers to ensure proper handling of finance company’s data.
Our Company will ensure that incidents which involve compromise of personal and sensitive information are considered as privacy incidents and are managed as per Finance company’s Information Security Incident process.
Our Company strictly protects customer information and only discloses it as per regulatory guidelines. Information is shared on a need-to-know basis with third parties (such as affiliates, service providers, tax authorities, fraud prevention agencies, or consultants) under confidentiality agreements and regulatory guidelines. Third parties use this data solely for agreed purposes like service delivery, compliance, fraud prevention, or marketing (with consent). To protect Personal Information from unauthorized access and use, Our Company use security measures that comply with regulatory guidelines.
Third parties are not authorised to utilize customer’s data unless explicitly authorized by the Finance company to serve customers. Any such usage will be conducted in accordance with Our Company policies and regulatory guidelines.
The usage of customer’s data by third parties is line with company policies hence the Finance company’s policy is provided to the customer.
All third parties associated with the company are under finance audit framework purview to ensure adherence to Finance company’s policies.
Customers can address grievances by referring to Finance company’s Customer Grievance Redressal Policy, which can be found at the following link: Customer Grievance Redressal Policy. We are committed to resolving your concerns promptly and efficiently.
Our Company has implemented best practices across SMS & Push notifications to limit the frequency or reach, focusing on objective towards reducing fatigue & optimizing costs.